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E-COMMERCE VENDOR AGREEMENT

This E-Commerce Vendor Agreement (hereinafter referred to as the “Agreement”) is made and entered on the date of acceptance of the terms and conditions as mentioned in this Agreement (hereinafter referred to as the “Effective Date”) by and in between

SpareVillage, a sole proprietary concern through its proprietor Mr. Shubham Gupta, Indian national, having its office address at C-574, Moti Ram Road, Shahdara, New Delhi-110032 (hereinafter to be referred to as “SpareVillage”, which expression shall unless repugnant to the context or meaning thereof, mean and include its successors, nominees, and permitted assigns) of the ONE PART

AND

Name of the Company an Individual/ Sole-Proprietorship/ Partnership/ Private Limited Company/ incorporated in accordance with the provisions of the as Applicable and rules made thereunder, bearing CIN/ PAN/ Registration Number Pan of the vendor having its registered office at address of the Vendor/Company , being represented by the authorized personnel Mr. Name of the Vendor (hereinafter to be referred to as the “Vendor”, which expression shall unless repugnant to the context or meaning thereof, mean and include its successors, nominees, and permitted assigns) of the OTHER PART

The expression “SpareVillage” and “Vendor” are hereinafter individually referred to as the “Party” and collectively referred to as the “Parties” in this Agreement.

WHEREAS

1. DEFINITIONS

For the purpose of this Policy, the terms mentioned below shall have the meaning as specifically assigned to them:

1.1. “Account” shall mean and include the account created by the Vendor, Customer, and User, on our Platform to avail the Services offered by us.

1.2. “Applicable Law(s)” shall mean and refer to the provisions of the prevailing statutes, common law, rules, regulations, guidelines, orders, ordinances, codes, licenses, permits, tariffs, and approvals in relation to this Policy.

1.3. “Customer(s)” shall mean any individual or Entity that has created their Account on the Platform to avail of the Services of SpareVillage.

1.4. “Entity” shall mean a legal person which includes a company, partnership, sole-proprietorship, limited liability partnership, Hindu undivided family, an association of persons, the body of individuals, or such other form of organization as may be notified by any statutory body.

1.5. “Orders” shall mean any Product purchase by the Customer through the Platform

1.6. “Product” means any and all industrial supplies listed on the Platform by the Vendor.

1.7. "Services“ shall mean and refer to purchase of the Products on the Platform.

1.8. “Users” shall mean any natural or legal person including Vendors and Customers who browse through the Platform for informational purposes regarding the Platform or to avail the Services it offers thereof.

2. RIGHTS OF THE FIRM

2.1. Firm reserves the right to refuse/cancel any Product. The Firm at its sole discretion may cancel any Product/:

2.1.1 if it suspects a fraudulent transaction

2.1.2 if it suspects a Customer has undertaken a transaction that is not in accordance with the Terms of Use; and/or

2.1.3 unavailability of the Product.

3. APPLICABILITY OF POLICY

3.1. By agreeing to use the Platform and/or placing a request for the purchase of Products on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to avail Services on the Platform.

3.2. Please note that we may from time to time change the terms of the Policy that governs your cancellation, return, replacement, and refund of an Order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

4. CANCELLATION, RETURN, AND REPLACEMENT

4.1. Cancellation

4.1.1. If you wish to cancel any Order, placed on the Platform the same shall be initiated within a period of ___ (_____) hour from placing the Order.

4.1.2. Cancellation request shall be made in the prescribed manner as stipulated in Clause 6 of this Policy, no request contrary to the prescribed manner shall be entertained by the Firm.

4.1.3. No cancellation request shall be entertained once the aforementioned time period has expired.

4.2. Return

4.2.1. The Customer shall be free to return the Order without accepting and opening the same at the time of delivery of the Product

4.3. Replacement

4.3.1. In case the Customer wishes to replace the Product that is faulty or has received a different Order, the request for the same shall be made to the Firm within _____ hours of receiving the Order.

5. REFUNDS

5.1. Any payments made by you on this Platform are in lieu of any Product purchased being rendered through the Platform. Once the amount has been paid and the cancellation period has lapsed, wherever applicable, the refund request shall only be accepted in case the Product delivered to your doorstep is faulty and not in the condition promised.

5.2. The request for a refund will only be addressed by the Firm if it is placed within ___ hours of receiving the Order in the manner prescribed in Clause 6 of this Policy unless it qualifies under clause 4.1 of this Policy

6. MANNER OF RAISING CANCELLATION, RETURN, REPLACEMENT, AND REFUNDS

6.1. Any request for cancellation, return, replacement, and refund shall be raised by writing an email to us at ____________("Email”) or can WhatsApp us on _____________ within the stipulated timelines hereunder. The Email for raising cancellation, return, replacement, and refund requests shall contain your name, unboxing video of the Product delivered, Order number, and Product particulars along with a valid reason for cancellation, return, replacement, and refund without which no request shall be entertained.

6.2. If we are satisfied with your reason for cancellation, return, replacement, and refund and believe that the same cannot be resolved by our team, we will initiate the refund (after deducting all the necessary taxes and delivery charges) in your designated account within a period of _____ (______) working days.

7. FORCE MAJEURE

7.1. Without prejudice to any other provision herein, the Firm shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, any pandemic, complete lockdown, embargo or other governmental action or regulation. Refund requests cannot be made for any delayed deliveries on account of Force Majeure or events beyond our control.

8. GOVERNING LAW & JURISDICTION

8.1. This Policy shall be interpreted, governed, and construed in accordance with the Applicable Laws of the jurisdiction in which you are residing and/or browsing the Platform. If any dispute arises between any of the Parties hereto during the term of this Policy or thereafter regarding the validity, implementation, interpretation, or alleged breach of any provision of this Policy, or any, claims, matters, or disputes under this Policy, the same shall be resolved by appropriate courts situated in Delhi.

9. GRIEVANCES AND CONTACT DETAILS

9.1. In case of any query or concern or grievance, please feel free to reach out to us at helpdesk@sparevillage.com or at our registered phone number 9016476476 We will get in touch with you to understand your query and resolve the same at the earliest.